User Registration

1 Step 1: Account Validation
2 Step 2: Customer Information

*Account Number

*Last four digits of SSN/TIN/DL/Passport/PersonID

*Email Address

Cancel

FAQs

1Can I change my password?

Yes, you can change your password anytime while accessing the application.

1. On the Home page, click the dropdown option next to the user name and then click Change Password.

2. On the Change Password window, enter the existing password, new password, and confirm password and, then click Submit.

2Can I use the Santee Cooper Customer Portal without logging on to it?

Yes, you can perform the following tasks without logging on to the My Energy Link (MEL) portal:

Pay your bill
Raise a service request to start/transfer service
View and establish energy-efficient programmes, such as rebates/programs and saving/education tips along with recommendations
View payment locations for making physical payments
Contact Santee Cooper through ConnectMe
Report an Outage

3Can I view the Santee Cooper Customer Portal in other languages?

Yes, the My Energy Link (MEL) portal is available in two languages- English and Spanish. Before logging in to Santee Cooper MEL Portal you need to select your preferred language. The default selected language is English.

However, after logging in, you can change the language from the dropdown menu next to the notification bell icon.

4How do I register and activate my account?

1. Go to the My Energy Link (MEL) web portal/customer portal.

2. On the Login screen, click Register.

The Registration page displays a two-step progress bar.

3. Enter all the required information in each step and click Submit.

Upon successful submission, the portal generates an email with an activation link and sends it to the email address provided.

4. Click the activation link to activate your account.

Bill Sample

By registering for the Santee Cooper My Energy Link (MEL) self service portal, you can access different services and programs that are offered by us without having to register for each service separately. If a service you wish to subscribe to has additional terms and conditions, you will be asked to accept these separately. By accepting the Terms & Conditions, you understand and/or agree that: 1. You will keep your email address and password safe, and won't share them with anyone. 2. You will not pass yourself off as someone else or create multiple, false accounts. 3. Privacy: Your personal data and personal identifiable information is classified as confidential and shall not be shared outside of Santee Cooper with anyone, unless required by law. 4. Paperless Billing: You will be automatically enrolled in Paperless Billing. If you wish to unenroll in Paperless Billing at any time, you will have the option to change your settings within the self service portal. 5. Notifications: Per FCC guidance, you will be enrolled into text and email notifications for ‘Outages’ and “Billing’ upon enrollment. Outage notifications will provide updates regarding service outages or service restoration related to any account linked to your self service portal. Billing notifications will provide monthly reminders to view your bill and make a timely payment to avoid disruption in service. Standard charges shall apply on text message notifications. If you wish to unenroll from any notifications, you can do so at any time by updating your Notification Preferences within the self-service portal. 6. Auto Pay: Once you are a registered MEL user, you will have the ability to enroll in Santee Cooper’s Auto Pay program. If you choose to enroll in Auto Pay you must certify that you are the owner of the account entered into the system and are authorized to allow Santee Cooper to automatically charge the credit card, debit card or bank account for the total amount due each month. 7. Payments: Residential customers will be charged a $2.50 convenience fee for every $300 increment paid with a debit or credit card. Commercial customers will be charged a $12.95 convenience fee for every $800 increment paid with a debit or credit card. Bank Account transactions are free for both residential and commercial customers. 8. Guest Users: The Terms & Conditions outlined here, must also be reviewed and accepted by any guest users invited to a customer’s self-service portal. Once a guest user’s access has been granted, they must not share any customer or account information with anyone. The customer has the ability to remove a guest’s access at anytime.